Position title
Sales Associate / Customer Success Specialist

DrBalcony is a leading provider in the Inspection Industry. We pride ourselves on delivering top-notch products and services to our clients and maintaining strong, lasting relationships with them. We are looking for a dynamic and motivated Sales Associate / Customer Success Specialist to join our team.

  • Engage with customers to understand their needs and provide tailored solutions.
  • Follow up with customers to ensure satisfaction and address any concerns.
  • Manage customer accounts and maintain accurate records in Salesforce and other CRM systems.
  • Assist customers with contract negotiations and renewals.
  • Work closely with the sales and support teams to ensure a seamless customer experience.
  • Provide product demonstrations and training to customers as needed.
  • Identify opportunities for upselling and cross-selling to existing customers.
  • Track and report on customer interactions and feedback to improve service delivery.
  • Bachelor's degree in Business, Marketing, or a related field.
  • Familiarity with contract negotiation and management.
  • Proven experience in sales, customer service, or a related field.
  • Proficiency in Salesforce and other CRM systems.
  • Strong communication and interpersonal skills.
  • Ability to understand customer needs and provide appropriate solutions.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and as part of a team.
  • Positive attitude and a strong work ethic.
Job Benefits
  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
Employment Type
Job Location
Tustin, California, United States
Date posted
May 29, 2024
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