Position title
Sales Associate / Customer Success Specialist
Description
DrBalcony is a leading provider in the Inspection Industry. We pride ourselves on delivering top-notch products and services to our clients and maintaining strong, lasting relationships with them. We are looking for a dynamic and motivated Sales Associate / Customer Success Specialist to join our team.
Responsibilities
- Engage with customers to understand their needs and provide tailored solutions.
- Follow up with customers to ensure satisfaction and address any concerns.
- Manage customer accounts and maintain accurate records in Salesforce and other CRM systems.
- Assist customers with contract negotiations and renewals.
- Work closely with the sales and support teams to ensure a seamless customer experience.
- Provide product demonstrations and training to customers as needed.
- Identify opportunities for upselling and cross-selling to existing customers.
- Track and report on customer interactions and feedback to improve service delivery.
Experience
- Bachelor's degree in Business, Marketing, or a related field.
- Familiarity with contract negotiation and management.
Qualifications
- Proven experience in sales, customer service, or a related field.
- Proficiency in Salesforce and other CRM systems.
- Strong communication and interpersonal skills.
- Ability to understand customer needs and provide appropriate solutions.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
- Positive attitude and a strong work ethic.
Job Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
Hiring organization
Employment Type
Full-time
Job Location
Tustin, California, United States
Date posted
May 29, 2024
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